Policies at Insaneful
Things You Need to Know
Last updated October 30, 2020
At Insaneful, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
Once ordered order will be dispatched within 2 working days, and will be delivered within 5-7 working days. Out of India address orders may take up to 15 days or more.
All returns must be postmarked within twenty (20) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
102, Samarth Acquisti, Nr. Anupam Bunglows,
New City Light Road, Surat 395017
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
● Freebies / Goodies
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
● Sale items are FINAL SALE and cannot be returned.
Once order is dispatched it can not be cancelled. Either you have to cancel before dispatched or tracking number is generated. Or you have to wait for it to arrive and then return the order.
If you have any questions concerning our return policy, please contact us at: